Mountain Ridge Motel and Cabins Policies


Lodging Policies

 

Check In/Check Out

  • Check In time for confirmed reservations is 4:00 PM- 9 p.m. However front desk staff and services are available 24 hours a day.
  • Please notify our staff of late checkins by calling 1-877-877-9939. Or Reservation may not be honored without refund.
  • Check Out time is 11:00 AM;
  • Fees are based on nightly rate.
  • All stays beyond 12:00 PM may be billed an additional nights stay (subject to availability).
  • Please return your keycard or key to front desk or leave it in the room prior to leaving.
  • In the event of no-show, no refunds will be given. Rooms will be re-sold after the first night of the no-show.

Housekeeping Service

  • Daily Housekeeping services are included with each room.
  • Complimentary toiletries and coffee are equipped in every room.
  • Please contact our front desk should you have any special requests.

Cancellations and Room Changes

  • Free cancellations are allowed up to 3 days of reservation (72 hours).
  • Room changes are allowed up to 3 days of reservation at no charge.
  • Cancellations and room change within 3 days of reservation are charged 100% the booking amount.
  • Email info@mountainridgemotel.com or call 877-877-9939 to make changes to reservations.

Payment

  • All rooms are pre-paid for the duration of stay. Charges may appear 72 hours prior to arrival date if booked on third party websites.
  • Mountain Ridge will securely store the credit card information for the purpose of incidentals, by using the latest encryption technology.

Animals/Pets

  • Pets are not allowed in any of our rooms. We apologize for the inconvenience.
  • Rooms found with pets will be charged a detailed cleaning fee of $150. 

Parking

  • Guests must park in the designated parking lots. These are clearly marked on site;
  • Overnight vehicles must be checked in and confirmed

 Smoking

  • Please discard of smoking butts appropriately via smoke cans. Dropping butts in public areas is considered littering and will not be tolerated;
  • Mountain Ridge Motel is a drug free facility. Those found with illegal drugs on site will be removed & expelled from Mountain Ridge and loss of any payments and security deposits;
  • There will be a $250 charge for smoking in the rooms. This will be billed to your card on file.

Quite Hours & Noise Pollution

  • Quite hours from 10:00 PM – 7:00 AM. During this time, guests are to respect their neighbors by keeping noise to a normal level.
  • Those who do not respect quiet hours may be asked to leave with no refund, this is for the enjoyment of all guests.

Internet Services

  • Wireless internet is provided at no charge. Limited bandwidth is permitted for normal use and some streaming services. Peer to peer sharing is strictly prohibited and some un permitted usage may be blocked by our network administrator.  Please see the front desk for issues with wifi and your wifi account access.